Sunday, November 13, 2005

Technology is a tool, not an answer.

CiviCRM serves four very big communities, the nonprofit, nongovernmental organization, advocacy, and political spaces. I love the advocacy & political guys because they are way ahead in their thinking. Aldon Hynes offered a great thought today:

Too many of the neo-techno-utopians fall into the same old thinking that technology is the panacea. Really, I suspect that in politics, as with so many of the social issues the world faces, the solution is getting more people to connect with one another, to share their thoughts, hopes, dreams and ideals. To the extent that technology helps get people to connect it can help address social issues. To the extent that it is even perceived as preventing real social connections, it is part of the problem.
In nonprofit technology, especially constitutent relationship management (fundrasing, case management, advocacy, etc.), technology needs to be evaluated to the extent it connects human beings to be more effective.

When we were thinking through our marketing pitch for the Social Source Foundation, we really struggled with efficiency vs. effectiveness. Human relationships lead to effectiveness. Efficiency is the realm of widgits and 4% reductions in operating expenses.

If the technology is really about the people, perhaps the language and message needs to reflect that.

CiviCRM serves three very big communities, the nonprofit, nongovernmental organization, advocacy, and political spaces. I love the advocacy & political guys because they are way ahead in their thinking.

Too many of theneo-techno-utopians fall into the same old thinking that technology in their thinking.

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